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"Root element is missing"

Jul 21, 2011 at 8:33 PM

Hi,

I seem to be having some trouble installing OpenPDC.  Near the end of the installation, this message pops up.  "There was an exception detected during the install process: Root element is missing."

I click "OK" and it finishes installing.  Then when I attempt to set up an access database it complains about a missing root element in the "Setup in progress" window.

" Attempting to set up the initial historian...
Successfully set up initial historian.

Attempting to set up administrative user...
Successfully set up credentials for administrative user.

Attempting to modify configuration files...
Root element is missing.
Operation failed. Click the back button to try again. "

Any suggestions?

Thanks!

Jeff

Coordinator
Jul 22, 2011 at 1:08 PM

Did you have a previous version installed? Sounds like an issue with the config file - my suggestion would be:

  1. Uninstall
  2. Make sure to delete any left over files from original program folder (e.g., C:\Program Files\openPDC\)
  3. Reinstall

Let us know if you continue to have issues!

Ritchie